Privacy Policy

Last updated: December 24, 2024

Introduction

CabinPulse ("we", "us", "our"), a service provided by Toccata, Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information

  • Contact information (name, email address, phone number)
  • Account credentials (encrypted passwords)
  • Shipping and billing addresses
  • Device data from your CabinPulse unit (temperature, humidity, power status, and air quality readings)

Automatically Collected Information

We collect anonymous usage data on our landing page only through:

  • Umami Analytics
  • Mouseflow (for user behavior analysis)

How We Use Your Information

We use your information to:

  • Provide and maintain our monitoring service
  • Process your orders and payments
  • Send alerts and notifications
  • Communicate about your account
  • Improve our service and website

Data Storage and Security

  • All device data is encrypted during transmission
  • Passwords are stored in encrypted format
  • We retain your data for the duration of your active account
  • Data may be deleted 30 days after account closure

Third-Party Services

We share limited data only when neccesary with:

  • Stripe (payment processing)
  • Umami Analytics (anonymous website analytics)
  • Mouseflow (anonymous website behavior analysis)

These services have their own privacy policies and handling practices. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain your data for as long as you maintain an active account. After account closure, we may delete your data after 30 days.

Your Rights

You have the right to:

  • Access your personal data
  • Request data correction
  • Request data deletion
  • Export your data
  • Close your account

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13.

International Users

We only provide services to users in the United States and Canada. All data is processed in accordance with U.S. and Canadian law. Data is stored and processed in Canada.

Changes to This Policy

We may update this policy periodically and without notice. We will update this page, and may notify users when changes are made.

Contact Us

For any privacy-related questions, please contact us at: support@cabinpulse.com

Terms and Conditions

Last updated: November 22, 2024

1. Agreement to Terms

By accessing our website or using our services, you agree to these Terms and Conditions.

2. Company Information

CabinPulse is a service provided by Toccata, Inc., a Delaware corporation.

3. Services Description

CabinPulse provides remote monitoring services through cellular-connected devices that track temperature, humidity, power status, and air quality.

4. Account Terms

  • You must provide accurate information when creating an account
  • You are responsible for maintaining account security
  • Account sharing is permitted only with trusted persons
  • We reserve the right to terminate accounts for violations of these terms

5. Service Area

  • Service is available only in the continental United States and Canada
  • Service requires cellular coverage in your area by our network partners
  • There is no guarantee of service in areas with poor cellular coverage
  • At our discretion, we may permit returns in the case of poor cellular coverage in your intended service area

6. Payment Terms

  • Prices are as listed on our website in Canadian Dollars (CAD)
  • Renewals and payments are not automatic; your account will not automatically renew
  • All payments are processed through Stripe

7. Refund Policy

30-Day Guarantee

  • Full refund of device and subscription will be provided when requested within 30 days of purchase, give conditions are met
  • Device must be returned in resaleable condition
  • Return shipping costs are customer's responsibility, unless waived at our discretion
  • Customers may only take advantage of the 30-Day Guarantee once; subsequent requests will be refused except at our discretion

After 30 Days

  • No refunds after 30 days unless approved at our discretion
  • We reserve the right to refuse refunds beyond the 30-day period

8. Device Warranty

  • 1-year limited warranty from date of purchase
  • Covers manufacturing defects and malfunctions
  • Contact support@cabinpulse.com for warranty claims
  • We will repair or replace defective devices at our discretion
  • Warranty does not cover damage from misuse (such as use outdoors) or unauthorized modifications

9. Limitations of Liability

We are not liable for:

  • Service interruptions due to cellular network issues
  • Damage resulting from device malfunction
  • Consequential damages
  • Events beyond our reasonable control

10. Device Usage

  • Devices are for indoor use only
  • Operating temperature range: -20°C to 60°C (-4°F to 140°F)
  • Battery life may be reduced in extreme temperatures

11. Data Collection and Privacy

  • See our Privacy Policy for data handling practices
  • We encrypt device data during transmission
  • We retain data for active accounts only

12. Modifications to Service

We reserve the right to:

  • Modify or discontinue services
  • Update these terms
  • Change pricing with notice

13. Enterprise Services

Contact us for enterprise-level service agreements and custom solutions.

14. Contact

For all inquiries: support@cabinpulse.com

15. Governing Law

These terms are governed by the laws of Delaware, United States.