Privacy Policy

Last updated: November 22, 2024

Introduction

CabinPulse ("we", "us", "our"), a service provided by Toccata, Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information

  • Contact information (name, email address, phone number)
  • Account credentials (encrypted passwords)
  • Shipping and billing addresses
  • Device data from your CabinPulse unit (temperature, humidity, air quality readings)

Automatically Collected Information

We collect anonymous usage data on our landing page only through:

  • Umami Analytics
  • Mouseflow (for user behavior analysis)

How We Use Your Information

We use your information to:

  • Provide and maintain our monitoring service
  • Process your orders and payments
  • Send alerts and notifications
  • Communicate about your account
  • Improve our service and website

Data Storage and Security

  • All device data is encrypted during transmission
  • Passwords are stored in encrypted format
  • We retain your data for the duration of your active account
  • Data may be deleted 30 days after account closure

Third-Party Services

We share limited data with:

  • Stripe (payment processing)
  • Umami Analytics (anonymous website analytics)
  • Mouseflow (anonymous website behavior analysis)

These services have their own privacy policies and handling practices.

Data Retention

We retain your data for as long as you maintain an active account. After account closure, we may delete your data after 30 days.

Your Rights

You have the right to:

  • Access your personal data
  • Request data correction
  • Request data deletion
  • Export your data
  • Close your account

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13.

International Users

We only provide services to users in the United States and Canada. All data is processed in accordance with U.S. laws.

Changes to This Policy

We may update this policy periodically. We will notify you of any material changes via email or through our website.

Contact Us

For privacy-related questions, contact us at: support@cabinpulse.com

Terms and Conditions

Last updated: November 22, 2024

1. Agreement to Terms

By accessing our website or using our services, you agree to these Terms and Conditions.

2. Company Information

CabinPulse is a service provided by Toccata, Inc., a Delaware corporation.

3. Services Description

CabinPulse provides remote monitoring services through cellular-connected devices that track temperature, humidity, and air quality.

4. Account Terms

  • You must provide accurate information when creating an account
  • You are responsible for maintaining account security
  • Account sharing is permitted
  • We reserve the right to terminate accounts for violations of these terms

5. Service Area

  • Service is available only in the United States and Canada
  • Service requires cellular coverage in your area
  • No guarantee of service in areas with poor cellular coverage

6. Payment Terms

  • Prices are as listed on our website
  • Subscriptions are billed according to your chosen plan
  • All payments are processed through Stripe

7. Refund Policy

30-Day Guarantee

  • Full refund available within 30 days of purchase
  • Device must be returned in resaleable condition
  • Return shipping costs are customer's responsibility

After 30 Days

  • No refunds after 30 days unless approved at our discretion
  • We reserve the right to refuse refunds beyond the 30-day period

8. Device Warranty

  • 1-year limited warranty from date of purchase
  • Covers manufacturing defects and malfunctions
  • Contact support@cabinpulse.com for warranty claims
  • We will repair or replace defective devices at our discretion
  • Warranty does not cover damage from misuse or unauthorized modifications

9. Limitations of Liability

We are not liable for:

  • Service interruptions due to cellular network issues
  • Damage resulting from device malfunction
  • Consequential damages
  • Events beyond our reasonable control

10. Device Usage

  • Devices are for indoor use only
  • Operating temperature range: -20°C to 60°C (-4°F to 140°F)
  • Battery life may be reduced in extreme temperatures

11. Data Collection and Privacy

  • See our Privacy Policy for data handling practices
  • We encrypt device data during transmission
  • We retain data for active accounts only

12. Modifications to Service

We reserve the right to:

  • Modify or discontinue services
  • Update these terms
  • Change pricing with notice

13. Enterprise Services

Contact us for enterprise-level service agreements and custom solutions.

14. Contact

For all inquiries: support@cabinpulse.com

15. Governing Law

These terms are governed by the laws of Delaware, United States.