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Popular questions

All questions
Do I need WiFi at my property?

No. CabinPulse connects over cellular only — the connection is built into the device and included in your plan. It works at properties with no internet at all, and there's no network to join or password to enter, even if the property does have WiFi.

What if there's no cell service at my property?

CabinPulse connects over cellular, so it needs a cell signal at the property — if there's no coverage at all, it won't be able to reach you. For sites like that, our sister product Canaro connects over satellite as well as cellular, so it works where no cell network reaches. If you're not sure what coverage you have, send us the location before ordering and we'll check it.

What happens if the power or internet goes down?

CabinPulse has a backup battery good for three to four days and stays connected over cellular — so a power outage is something you get told about, not something that silences the device. Once power returns the battery recharges on its own, and anything recorded in the meantime syncs automatically.

Do I need to change my cell phone provider?

No. CabinPulse has its own cellular connection built in, and it's included in your plan. It doesn't use your phone or your phone plan, so it works no matter which carrier you're with.

Does it matter which phone I have?

No. Alerts arrive as regular text messages and emails, so any phone that can receive a text works, including older flip phones. The CabinPulse app runs in any up-to-date web browser on an iPhone, Android phone, tablet or computer.

How do I get the CabinPulse app?

There's nothing to download from an app store. The CabinPulse app is a web app: go to dashboard.cabinpulse.com and sign in. To keep it on your home screen like any other app:
iPhone or iPad: open it in Safari, tap the Share button, then Add to Home Screen.
Android: open it in Chrome, tap the ⋮ menu, then Install app or Add to Home screen.
Computer: bookmark it, or in Chrome or Edge use the install icon in the address bar.

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